{"id":28024,"date":"2025-06-10T07:46:53","date_gmt":"2025-06-10T07:46:53","guid":{"rendered":"https:\/\/orise.com\/?page_id=28024"},"modified":"2025-09-19T08:43:20","modified_gmt":"2025-09-19T08:43:20","slug":"consultant-support","status":"publish","type":"page","link":"https:\/\/orise.com\/de\/sap\/consultant-support\/","title":{"rendered":"Consultant (Support)"},"content":{"rendered":"<div id=\"pageheader-block_c2d2ed553cec2321dd21dc82e9fe11bf\" class=\"content-row content-row-pageheader bg-base\t\tcontent-row-pageheader-anchor   pageheader\">\n        <div class=\"contentPart-fixed\">\n        <div class=\"contentPart-inner\">\n            <div class=\"contentPart-text width-100\">\n                <h1>\n                                        Consultant (Support)                                     <\/h1>\n                <h2 class=\"trans\">\n                                        Werde unser Probleml\u00f6ser!                                    <\/h2>\n                                                <div class=\"anchor_links-wrapper trans\">\n                                        <div class=\"anchor_link-item trans\">\n                        <div class=\"anchor_link-item-inner\">\n                            <a class=\"anchorlink\" data-subtab=\"\"\n                                data-anchor=\"#aufgaben\"\n                                href=\"#\">Aufgaben<\/a>\n                        <\/div>\n                    <\/div>\n                                        <div class=\"anchor_link-item trans\">\n                        <div class=\"anchor_link-item-inner\">\n                            <a class=\"anchorlink\" data-subtab=\"\"\n                                data-anchor=\"#anforderungen\"\n                                href=\"#\">Anforderungen<\/a>\n                        <\/div>\n                    <\/div>\n                                        <div class=\"anchor_link-item trans\">\n                        <div class=\"anchor_link-item-inner\">\n                            <a class=\"anchorlink\" data-subtab=\"\"\n                                data-anchor=\"#bewerbung\"\n                                href=\"#\">Bewerbung<\/a>\n                        <\/div>\n                    <\/div>\n                                        <div class=\"anchor_link-item trans\">\n                        <div class=\"anchor_link-item-inner\">\n                            <a class=\"anchorlink\" data-subtab=\"\"\n                                data-anchor=\"#Kontakt\"\n                                href=\"#\">Kontaktperson<\/a>\n                        <\/div>\n                    <\/div>\n                                    <\/div>\n                            <\/div>\n        <\/div>\n    <\/div>\n    <div class=\"slidedown-button editor-hide\">\n        <span class=\"slidedown-label\">Mehr erfahren<\/span>\n        <img decoding=\"async\" src=\"https:\/\/orise.com\/wp-content\/themes\/ats-orise\/img\/doubble-arrow-down.svg\" alt=\"\"\n            class=\"slidedown-icon\">\n    <\/div>\n<\/div>\n\n\n\n    <div id=\"image_banner-block_b9eb6e631b6b89aa5129929caebea96d\" class=\"content-row content-row-imagebanner trans bg-base image_banner test\">\n                                                <img decoding=\"async\" src=\"https:\/\/orise.com\/wp-content\/uploads\/sites\/71\/2025\/04\/20221220-AA-010.jpg?w=1920&#038;h=0&#038;crop=1\" alt=\"\" class=\"fullscreen\">\n            <\/div>\n\n\n\n<div id=\"aufgaben\" class=\"content-row anchortarget trans anchortarget\">\n    <h3 class=\"editorInfo\">#aufgaben<\/h3>\n<\/div>\n\n    <div id=\"imagetext_textvariation-block_d6d599edba93d0c838667b13363765f8\" class=\"content-row content-row-textvariation bg-base    textvariation\">\n        <div class=\"contentPart-inner\">\n            <div class=\"contentPart-text\">\n                                    <h2 class=\"text-blue content-row-headline trans\">\n                        Hauptaufgaben und Verantwortlichkeiten                    <\/h2>\n                                            <\/div>\n                            <div class=\"contentPart-textbox width-50 textInput trans\">\n                    <ul>\n<li><strong>First- und Second-Level-Support<\/strong> anhand definiterter Prozesse f\u00fcr unsere Kunden im SAP-Umfeld (je nach Qualifikation und Erfahrung)<\/li>\n<li>Fachliche Betreuung und Beratung der Anwender zu den folgenden SAP-Modulen \u2013 absteigende Priorit\u00e4t:\n<ul>\n<li><strong>Finance &amp; Controlling (FI CO)<\/strong><\/li>\n<li><strong>Production Planning (PP)<\/strong><\/li>\n<li><strong>Authorization Management (Berechtigungen)<\/strong><\/li>\n<li><strong>Material Management \/ Purchasing (MM)<\/strong><\/li>\n<li><strong>Project System (PS)<\/strong><\/li>\n<li><strong>Plant Maintenance (PM)<\/strong><\/li>\n<li><strong>Transport Management<\/strong><\/li>\n<li><strong>Sales &amp; Distribution (SD)<\/strong><\/li>\n<li><strong>Global Trade System (GTS)<\/strong><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n                <\/div>\n                                        <div class=\"contentPart-textbox contentPart-textbox_2 textInput width-50 trans\">\n                    <ul>\n<li>Entgegennahme, Analyse und Bearbeitung von Support-Tickets im SAP Umfeld (z.B. SAP ERP, S\/4HANA, SAP Fiori) sowie die qualifizierte Bearbeitung von Anfragen und St\u00f6rungsmeldungen<\/li>\n<li>Dokumentation von Supportf\u00e4llen im Ticketsystem sowie Nachverfolgung bis zur L\u00f6sung<\/li>\n<li>Enge Zusammenarbeit mit den Fachabteilungen und ggf. Eskalation an das Third-Level<\/li>\n<li>Unterst\u00fctzung bei Schulungen und Wissenstransfer innerhalb des Teams<\/li>\n<\/ul>\n                <\/div>\n                    <\/div>\n                    <\/div>\n\n\n<div id=\"anforderungen\" class=\"content-row anchortarget trans anchortarget\">\n    <h3 class=\"editorInfo\">#anforderungen<\/h3>\n<\/div>\n\n    <div id=\"imagetext_textvariation-block_853f9b2df49afa2d616e795e3420c3ca\" class=\"content-row content-row-textvariation background_blue    textvariation\">\n        <div class=\"contentPart-inner\">\n            <div class=\"contentPart-text\">\n                                    <h2 class=\"text-blue content-row-headline trans\">\n                        Erforderliche Qualifikationen und F\u00e4higkeiten                    <\/h2>\n                                            <\/div>\n                            <div class=\"contentPart-textbox width-50 textInput trans\">\n                    <ul>\n<li>Abgeschlossene Ausbildung oder Studium im Bereich IT, Wirtschaftsinformatik oder vergleichbare Qualifikation<\/li>\n<li>Erfahrung im SAP-Support, idealerweise in Service Level 1 und\/oder 2 (mind. 2 Jahre)<\/li>\n<li>Sehr gute Kenntnisse in mindestens zwei der genannten SAP-Module, Bereitschaft zur Einarbeitung in weitere<\/li>\n<\/ul>\n                <\/div>\n                                        <div class=\"contentPart-textbox contentPart-textbox_2 textInput width-50 trans\">\n                    <ul>\n<li>Kundenorientierte Denkweise, hohe Service- und Kommunikationskompetenz<\/li>\n<li>Strukturierte, eigenst\u00e4ndige Arbeitsweise sowie Teamf\u00e4higkeit<\/li>\n<li>Sehr gute Deutschkenntnisse in Wort und Schrift, Englischkenntnisse von Vorteil<\/li>\n<\/ul>\n                <\/div>\n                    <\/div>\n                    <\/div>\n\n\n    <div id=\"imagetext_textvariation-block_259f02e58c201a0cb075fc0ec1879592\" class=\"content-row content-row-textvariation background_darken    textvariation\">\n        <div class=\"contentPart-inner\">\n            <div class=\"contentPart-text\">\n                                    <h2 class=\"text-blue content-row-headline trans\">\n                        Anforderungen                    <\/h2>\n                                            <\/div>\n                            <div class=\"contentPart-textbox width-50 textInput trans\">\n                    <ul>\n<li>Deutschniveau C1+, Englischkenntnisse B2 zu Beginn (sp\u00e4ter C1 erwartet).<\/li>\n<li>Methodische F\u00e4higkeiten: Probleml\u00f6sung, Moderation.<\/li>\n<li>Bachelor- oder Masterabschluss in Informatik, Wirtschaftswissenschaften o. \u00c4., oder vergleichbare Ausbildung mit Schwerpunkt auf Produktionsmanagement, Logistik oder \u00e4hnlichem.<\/li>\n<\/ul>\n                <\/div>\n                                        <div class=\"contentPart-textbox contentPart-textbox_2 textInput width-50 trans\">\n                    <ul>\n<li>Praktika und\/oder erste Berufserfahrungen in relevanten Branchen (Automobilindustrie, Maschinenbau, Maschinenbauer, Medizintechnik, Pharma, Lebensmittel &amp; Getr\u00e4nke) im Bereich Operations und Supply Chain.<\/li>\n<li>Erfolgreiche Zusammenarbeit mit CCs.<\/li>\n<li>Volle Kenntnis und Anwendung von ABM-Methoden.<\/li>\n<li>Reisebereitschaft von bis zu 30% im Rahmen der jeweiligen Projekte.<\/li>\n<\/ul>\n                <\/div>\n                    <\/div>\n                    <\/div>\n\n\n<div id=\"bewerbung\" class=\"content-row anchortarget trans anchortarget\">\n    <h3 class=\"editorInfo\">#bewerbung<\/h3>\n<\/div>\n\n<div id=\"highlight-box-block_fdceecbf3b8b310dc05c90130cb4423b\"\n    class=\"content-row content-row-highlightbox trans highlightbox bg-base\">\n    <div class=\"contentPart-inner\">\n        <div class=\"contentPart-text\">\n            <div class=\"contentPart-text-inner\">\n                                <h2>Wir freuen uns auf deine Bewerbung<\/h2>\n                                                <div class=\"text\">\n                    Du kannst uns \u00fcber unterschiedliche Kan\u00e4le erreichen.                <\/div>\n                <div class=\"links\">\n                                                                                                    <a href=\"mailto:%20recruiting.DE-ROT@orise.com\">\n                                                <div class=\"icon_wrap\"><img decoding=\"async\" src=\"https:\/\/orise.com\/wp-content\/uploads\/sites\/71\/2025\/04\/alternate_email.svg?w=14&#038;h=1&#038;crop=1\"\n                                alt=\"\" class=\"icon\"><\/div>\n                        <p>Bewerbung per E-Mail<\/p>\n                                            <\/a>\n                                                                                                                        <a href=\"https:\/\/jobs.atsautomation.com\/PA\/\">\n                                                <div class=\"icon_wrap\"><img decoding=\"async\" src=\"https:\/\/orise.com\/wp-content\/uploads\/sites\/71\/2025\/04\/cropped-Orise-Circle-Icon-Website-V1-1.png?w=512&#038;h=1&#038;crop=1\"\n                                alt=\"\" class=\"icon\"><\/div>\n                        <p>Bewerbung \u00fcber Karriere-Portal<\/p>\n                                            <\/a>\n                                                        <\/div>\n            <\/div>\n        <\/div>\n        <div class=\"contentPart-image\">\n                                    <img decoding=\"async\" src=\"https:\/\/orise.com\/wp-content\/uploads\/sites\/71\/2025\/04\/20221221-AA-200.jpg?w=1920&#038;h=0&#038;crop=1\" alt=\"\"\n                class=\"textbildimg\">\n                    <\/div>\n    <\/div>\n<\/div>\n\n\n<div id=\"kontakt\" class=\"content-row anchortarget trans anchortarget\">\n    <h3 class=\"editorInfo\">#kontakt<\/h3>\n<\/div>\n\n    <div id=\"textimage-block_133297e531f6521ea01d407f34388047\" class=\"content-row content-row-textimage background_blue  textimage\">\n        <div class=\"contentPart-inner\">\n            <div class=\"contentPart-text width-50\">\n                <h2 class=\"trans text-blue \">\n                                            Deine Kontaktperson                                                                <span class=\"headline_white\">Diana Weigel \u00b7 Teamlead &amp; People Development Expert<\/span>\n                                    <\/h2>\n                <div class=\"textInput trans\">\n                                            <p>Rheinwaldstra\u00dfe 38<br \/>\n78628 Rottweil<\/p>\n<p>Tel.:\u00a0<a href=\"tel:+49741174416600\">0741 \/ 17 44 16-600<\/a><br \/>\nE-Mail:\u00a0<span data-teams=\"true\">recruiting.DE-ROT@orise.com<\/span><\/p>\n                                    <\/div>\n                                    <div class=\"btnrow btnrow-light bold trans\"><a href=\"https:\/\/orise.com\/de\/sap\/karriere-orise-sap\/\" class=\"animateAll\">Zur\u00fcck zur Karriereseite<\/a><\/div>\n                                            <\/div>\n            <div class=\"contentPart-image width-50 trans \">\n                                                    <img decoding=\"async\" src=\"https:\/\/orise.com\/wp-content\/uploads\/sites\/71\/2025\/04\/Diana-Weigel.jpg?w=1024\" alt=\"\" class=\"textbildimg\">\n                            <\/div>\n        <\/div>\n    <\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":595,"featured_media":0,"parent":22132,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_cr_original_post":"","_cr_replace_post_id":"","_cr_replacing_post_id":"","footnotes":""},"class_list":["post-28024","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.8 (Yoast SEO v26.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Consultant (Support) | 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