Rethinking Customer Loyalty with SAP Sales & Service Cloud
Deliver seamless sales and service experiences on a modern, agile platform.
The next generation of customer experience platforms SAP Sales and Service Cloud Version 2 (V2) is SAP’s new CRM and CX solution.
It was specifically designed for agility, scalability, and modern customer journeys. With AI-powered insights, automated workflows, and real-time customer data, it supports:
- Sales managers and sales directors with lead-to-cash processes and forecasting
- Service managers with omnichannel ticketing and AI-powered service
- CIOs & IT leaders through a flexible, cloud-native architecture
#funktion
An overview of the key features
1
Sales Excellence
- Optimize Lead-to-Order Processes
- AI-Powered Opportunity Scoring
- Pipeline and Forecast Management
2
Service Innovation
- Omnichannel Ticketing &
- Customer Service
- Built-in AI for Case Management
- Self-Service Portals & Knowledge Bases
- Automated Customer Service Processes
3
Modern Platform
- Cloud-native and modular design
- Easy integration via the SAP Business Technology Platform
- Extensible to meet industry-specific requirements
#vorteil
For Sales Managers
Smart Lead-to-Cash Processes
AI-powered Forecasts
Unified Customer View in Sales
AI-powered Forecasts
Unified Customer View in Sales
For Service Managers
Omnichannel customer service (phone, email, chat, social media)
Automation & AI for greater efficiency
Self-service options for customers
Automation & AI for greater efficiency
Self-service options for customers
For CIOs & IT Managers
Modern Cloud Architecture
Flexible Integration with Existing SAP Systems
Future-Proof CX Platform for Your Business
Flexible Integration with Existing SAP Systems
Future-Proof CX Platform for Your Business
What you can expect from us
- Consulting – Requirements analysis, project scope, and digitalization strategy
- Implementation – Rollout, customization, and integration into SAP ERP or S/4HANA
- License Sales – Provisioning & Management of SAP Licenses
- Operation & Maintenance – Support and Further Development of Your CRM Platform
#faq
Frequently Asked Questions About SAP Sales and Service Cloud
What is SAP Sales and Service Cloud V2?
The next generation of SAP’s CRM and CX solutions for sales and service.
What advantages does SAP Sales and Service Cloud V2 offer over CRM 7.0 or C4C?
SAP Sales und Service Cloud V2 bietet Usern und Unternehmen eine moderne Architektur, Cloud-nativ-Systemumgebungen, KI-gestützte Funktionen und einfachere Erweiterbarkeit.
Can SAP Sales and Service Cloud V2 be integrated with SAP ERP or S/4HANA?
Yes – via the SAP Business Technology Platform (BTP).
What alternatives are there to Salesforce or Microsoft Dynamics?
SAP Sales and Service Cloud V2 is a fully-featured, industry-specific alternative—designed specifically for companies with an SAP system landscape.
#kontakt
Your Contact Person Christian Gebert · Associate Partner
