Cloud & Data Center Support
Reliable SAP operation
Structured, scalable and personally supported
Stable, secure SAP operation is the foundation of your digital processes. With our Cloud & Data Center Support, you can be sure of a reliable service, personal contacts and full transparency – regardless of whether your systems are operated in the cloud, on-premises or hybrid.
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Basic Support
Our scalable SAP basic support guarantees the smooth operation of your systems.
- Personal support from a dedicated system administrator
- 24/7 on-call service on request
- Error diagnosis and troubleshooting in stressful and exceptional situations
- Support from SAP Certified Technology Associates
- Use of a central ITSM ticket system
- Categorization according to service levels (top, major, minor, relaxed)
- Prioritization of faults according to business impact (blocker, critical, major, minor)
- Transparent communication with monthly reports and semi-annual service meetings
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Remote Basic Support
Our remote support is flexible and independent of the hosting model of your systems.
- Support for systems outside our own infrastructure
- Ensuring availability, performance and security
- Scalability for system expansions and a growing number of users
- Clear processes and structured troubleshooting
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Infrastructure Support
We design and manage your infrastructure sustainably and for the future.
- Planning and design of the IT infrastructure for SAP systems
- Central monitoring and management of all platforms and technologies
- Fast response to performance problems and system errors
- Focus on technical stability, scalability and compliance
Quality and structure in support
Our services are based on established, standardized structures – tailored to your needs:
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Your advantage:
A reliable support partner, structured support and certified SAP expertise – for maximum system stability and future-proofing.
Get in touch now – for reliable SAP operation with Orise.
Your contact person Levin Kopietz · Executive Consultant / Lead Competence Center
