SAP Hypercare & Go-Live Support
Quick help when you need it.
SAP project support during or after the go-live
Our SAP Hypercare Services offer you reliable support in the most critical project phases – from cutover to go-live to successful system stabilization.
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Why hypercare is crucial
After the go-live, the real test begins. During the hypercare phase, the focus is on the security and stability of your processes. Our experts support you with fast incident handling, targeted troubleshooting and structured monitoring – remotely or directly on your premises.
Thanks to clearly defined communication channels, transparent ticket processes and predefined escalation paths, we can react immediately in the event of disruptions and develop solutions together with your teams. Whether you need to stabilize technical processes, ensure process reliability in day-to-day business or readjust individual requirements – we are there for you.
Our best practices from numerous SAP projects ensure that you can use your new systems and processes reliably – with a focus on a smooth handover to regular operations and a sustainable increase in efficiency.
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Our services at a glance
SAP Hypercare support according to best practices – Individually tailored to your requirements
After the go-live is before stability: during the hypercare phase, we are at your side with a dedicated support team. We closely monitor your productive processes, respond quickly to any challenges that arise and ensure that all systems run smoothly.
Cutover and transition support for a smooth transition to live operation
A successful cutover requires precise planning and experienced support.We support you in the transition from the old to the new system – with clear responsibilities, reliable timing and sound expertise for minimal impact in live operation.
Fast response times during critical project phases
During the hypercare phase, we guarantee defined response times, adapted to your business-critical processes. In this way, we ensure that incidents are not only recorded, but also processed and resolved immediately – for maximum availability of your systems.
Monitoring & Troubleshooting for early fault detection
Identifying, analyzing and efficiently eliminating sources of error – that is our claim in troubleshooting. Whether performance problems, system errors or process interruptions: our experts are on hand with in-depth SAP expertise and best practices.
Incident handling & solution management by experienced SAP consultants
Clear structures for escalation, follow-up and communication: our incident handling ensures that every problem is documented, prioritized and resolved efficiently. This ensures that your organization remains capable of acting even in the sensitive post-go-live phase.
Stabilization of your processes for sustainable process reliability
After the go-live, we support you in fine-tuning your processes. We identify optimization potential, eliminate start-up weaknesses and ensure sustainable process stability – the basis for successful operation.
Flexible application formats – Remote or on-site
Whether remote, on-site or hybrid – our support models adapt to your needs. This means you get exactly the support your teams need in their day-to-day business or for project stabilization – fast, scalable and reliable.
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Our SAP Hypercare Services minimize risks, ensure the success of the project and give you the security you need in live operation. Benefit from an experienced support team that is there when you need it.
Contact us to discuss your individual hypercare strategy!
Your contact person Levin Kopietz
