Hybrid Cloud – The flexible solution for your digital reality
With Orise Hybrid Cloud, you get a powerful, secure, and scalable platform for your SAP systems – including comprehensive operating, security, and support services. Everything from a single source. Everything under one SLA.
#why
Reach for the clouds!
A comprehensive operating model for your SAP landscape – provided on a highly available, certified infrastructure. Whether private, public, or hybrid cloud: we take care of the technical operations so you can focus on your business.
Highlights:
- 99.5% SLA for productive systems
- 24/7 support & monitoring
- Disaster recovery & backup included
- Technical service management with a personal contact person
Overview of services
1
Technical operation
- Operation of your SAP systems, including OS, DB, SAP Basis
- Cross-platform provisioning (private/public/hybrid)
- Continuous maintenance, patching, and release planning
- Network connection and security
2
Monitoring & security
- Full-stack monitoring
- Security monitoring & incident response
- Optional: Vulnerability management & SAP security optimization
3
Backup & disaster recovery
- Backup: RTO 4h / RPO 0min
Data backups stored for up to 31 days - Disaster recovery:
Standard: RTO 24 / RPO 30min
Optional: Quick disaster recovery RTO 4h / RPT <1min
Replication in backup data centers
4
Advisory & Application Services
- Access to experienced consultants & developers
- Optional: Customer Application Service (CAS)
- Optional: Vulnerability Management
- Optional: SAP Security Optimization
- Optional: SAP Technical Compliance Monitoring
#service
Service categories (roles and responsibilities)
Transparency guaranteed: The complete roles and responsibilities matrix is part of your contract.
Standard services
Services included in the contract, such as operation, monitoring, patching
Optional Services
Extensions such as additional systems, DR options, sandbox
Additional Services
One-time special services (e.g., migration, network adaptation)
Customer Application Service
Support with SAP administration from our experts
Excluded Services
Services that are excluded for legal or technical reasons
#architecture
Architecture & Platforms
Our reference architecture is a standardized operating model for SAP systems based on proven methods from numerous customer projects and best practices from leading hyperscalers. It ensures that all infrastructures used meet the highest requirements for security, performance, and recoverability, enabling compliance with defined SLAs, RTOs, and RPOs. It can be applied to any operating model.
1
Private cloud: Operation in German data centers (e.g., Rottweil, Oberreichenbach)
2
Public cloud: Integration with hyperscalers (e.g., AWS, Azure)
3
Hybrid deployment: Combination of both worlds – flexible and scalable
Governance & SLAs
Our technical service managers know your systems and your requirements—and are your direct contacts for all service matters. Personal. Proactive. Collaborative and competent.
- Availability: 99.5% PRD / 98% non-PRD
- Service hours: 24/7 PRD / 10×5 non-PRD
- Backup strategy: Daily backups, 31 days retention (PRD)
- Security certifications: ISO 27001, ISAE 3402, SAP Certified Partner
#contact
Ready for the next step?
Whether SAP systems, third-party solutions or legacy applications – we help you to successfully implement your hybrid IT strategy.
Request a consultation now and make your hybrid cloud a reality!
Your Contact Person Guido Berndt · Vice President Operations
Rheinwaldstraße 38
78628 Rottweil
Tel.: 0741 17 44 16 600
E-Mail: service.DE-ROT@orise.com
