SAP Application Management Services (AMS): Customer Application Service with 24×7 Support
Orise Customer Application Service – Your strong partner for SAP application support
Ensure the availability of your SAP systems with a service tailored to your business processes.
Why AMS SAP Support is crucial for your company SAP Application Management Services (AMS) at a glance
Your advantage in a complex SAP world: Today’s companies are heavily dependent on stable, high-performance SAP systems. Our Customer Application Service (CAS) ensures that your applications not only run smoothly, but also actively support your business.
Our core promises:
- Business continuity: Minimal downtime thanks to proactive support and fast response times.
- Individual support: A personal service delivery manager who knows your systems and processes.
- High level of expertise: SAP-certified specialists for complex requirements.
- Flexibility: We offer ready-made standard support processes that work optimally for many of our customers. However, we are happy to work with you to define individual workflows and approval processes to relieve you of as much work as possible.
Application Support
Receipt and processing of incidents (malfunctions)
Fault diagnosis and rapid resolution
Integration into our service center & ticket system
Application Advisory
Processing service requests
Analyzing and implementing changes
Consulting on process optimization
Compliance Service
Ensuring IT compliance and governance
Support with audits and regulatory requirements
#why
Service models for individual requirements
Basic Plan: For occasional support needs
Ideal for companies with low support needs. No guaranteed response times, but access to our service center and expert knowledge.
Enterprise Plan: 24/7 availability for critical systems
Maximum security for business-critical systems: fastest response times, 24/7 availability for critical cases, and proactive support.
Business Plan: Stable support with personal Service Delivery Manager
Defined response times, regular coordination, and a personal service delivery manager (SDM). Perfect for companies that need stable support in their day-to-day business.
Flexible budget options for predictable costs
Budget Plan 1 – Flexible (“Pay as you use”)
You only pay for services actually rendered. Ideal for companies with irregular support needs.
Advantage: Maximum flexibility without long-term commitment
Budget Plan 3 – Fixed for maximum planning security
A fixed monthly budget for continuous support.
Advantage: Clear cost structure, ideal for companies with constant support needs.
Budget Plan 2 – PreCommit for better terms
You set a budget in advance that you can draw on during the contract period.
Advantage: Planning security and better terms through commitment.
#services
Onboarding: How to get started with our AMS SAP service
4 steps to securing your performance.
1
Step 1: Needs assessment & goal definition
2
Step 2: Select Service Plan & Budget Option
3
Step 3: Establish technical requirements
4
Step 4: Go-live & ongoing support
#advantages
Your advantages
- Certified SAP experts
- 24/7 support for critical cases
- Compliance & Governance Services
- GDPR-compliant processes and GxP options
FAQ
What are SAP Application Management Services (AMS)?
SAP Application Management Services (AMS) encompass the ongoing support, maintenance, and optimization of SAP applications to ensure their stability, performance, and security.
Why are AMS SAP services important for companies?
Because SAP systems are critical to business. AMS ensures business continuity, reduces downtime, and supports companies in compliance and process optimization.
What does “application support” in CAS include?
Application support includes accepting and processing incidents, troubleshooting, and integration with service centers and ticket systems—for fast, traceable solutions in day-to-day business.
What are the advantages of an external AMS service provider?
- Cost transparency through flexible service models
- Access to certified SAP experts
- 24/7 support for critical systems
- Proactive monitoring and fast response times
Does Orise offer 24/7 support for critical cases?
Yes. For business-critical scenarios, 24/7 availability is possible—coordinated via the appropriate service plan.
What is the difference between AMS and classic SAP support?
AMS goes beyond pure incident support: it encompasses change management, process consulting, compliance services, and strategic optimization.
#contact
Your contact person Levin Kopietz · Executive Consultant / Lead Competence Center
Rheinwaldstraße 38
78628 Rottweil
Tel.: 0741 / 17 44 16-600
E-Mail: service.DE-ROT@orise.com
