New AI Agent for the Orise Helpdesk
Automated Ticket Routing with Highest Data Protection Standards
With our new AI-powered help desk agent, we are significantly improving the handling of your support requests.
This helpdesk AI agent is designed to provide more efficient and effective support. Incoming tickets (e.g. submitted via email) are automatically assigned to the appropriate support department to ensure more timely responses to specific needs.
The data provided, including the email address, is processed within the Sweden/EU Azure environment. Any service-related data generated in response to a ticket is stored at rest in a Foundry resource within the Azure tenant. Data is encrypted at rest using AES-256 by default and stored for thirty (30) days before deletion.
The data submitted through the ticket is used strictly for the purpose of routing the request to the appropriate support department and for continuous improvement of support quality.
It is not used for:
- sharing with other Orise customers
- sharing with OpenAI or other Azure Direct Model providers
- improving Azure Direct Model services or models
- training generative AI foundation models without explicit permission
- improving Microsoft or third-party products or services without explicit permission
ATS and its affiliates are committed to compliance with all applicable data protection and AI regulations. An opt-out from AI-based data processing is possible at any time.