SAP Basis Services
Stability, security, and performance for your SAP systems—with a service that seamlessly integrates with our Orise Hybrid Cloud, but preserves your freedom to operate systems in a self-determined operating environment.
SAP Basis Service – Your SAP systems in the best hands
Our SAP Remote Basis Service offers you the perfect balance between cloud convenience and personal responsibility. You benefit from the same processes, tools, and security mechanisms as in our Orise Hybrid Cloud – without having to move your systems to the cloud. This allows you to remain flexible and in control, while we ensure stability and security.
Highlights:
- Business continuity: Minimal downtime thanks to proactive monitoring and fast response times.
- Security & compliance: Regular updates, patches, and monitoring for the highest standards.
- Flexibility: Service and budget models that adapt to your requirements.
- Transparency: Clear service levels, defined response times, and regular reports.
#leistungsumfang
Basis Support
Fault diagnosis and rapid resolution
Transport management (STMS)
Monthly reports and regular service meetings
Basis Maintenance
Importing support packages, kernel patches, and SAP licenses
Regular updates and optimizations
Basis Monitoring
Early detection of performance or capacity problems
Categorization into “Warning” and “Critical” for quick response
Compliance Service
Support with audits and regulatory requirements
SAP ECS Service Management
Do you run your SAP systems in the SAP Enterprise Cloud? We provide you with optimal support to close the gap for comprehensive service management in the SAP Cloud.
Support for incident, service, and change management
Monitoring and reporting for business continuity and compliance
Service models for individual requirements
Basic Plan
Ideal for companies with low support requirements. No guaranteed response times, but access to our service center and expert knowledge.
Business Plan
Defined response times, regular coordination, and a personal technical service manager. Perfect for companies that need stable support in their day-to-day business.
Enterprise Plan
Maximum security for business-critical systems: fastest response times, 24/7 availability for critical cases, and proactive support.
#service
Business Impact & Service Level
Business Impact
Wir klassifizieren Vorfälle nach Business Impact (BI1–BI4):
- BI1 – Very high: Critical impact on core business processes, no operation possible.
- BI2 – High: Important processes severely affected.
- BI3 – Medium: Restrictions, but core processes continue to run.
- BI4 – Low: Little or no impact on operations.
Service Level Categories
- Productive systems: Highest priority
- Non-productive systems: Lower priority
AMS with flexible budget options for predictable costs
Budget Plan 1 – Flexibel („Pay as you use“)
You only pay for services actually rendered.
Advantage: Maximum flexibility without long-term commitment
Budget Plan 2 – PreCommit for better rates
You set a budget in advance that you can draw on during the contract period.
Advantage: Planning security and better terms through commitment.
Budget Plan 3 – Fixed for maximum planning security
A fixed monthly budget for continuous support.
Advantage: Clear cost structure, ideal for companies with constant support needs.
#onboarding
Onboarding: How to get started with our SAP service
We ensure the security and availability of your SAP system landscape in four steps.
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Schritt 1: Analysis of your system landscape
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Schritt 2: Selection of service plan and budget option
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Schritt 3: Technical requirements (VPN, named user)
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Schritt 4: Go-live & ongoing support with regular reports
Trust & Security
SAP Basis operation with certified expertise
Reliability begins with trust—and that comes from experience, transparency, and certified quality. Our SAP-certified experts maintain your systems with the utmost care and according to clearly defined processes. GDPR-compliant procedures, regular security and performance checks, and many years of experience in SAP Basis operations ensure that your systems not only run smoothly, but are also audit-proof and future-proof. We think ahead, act proactively, and create an environment in which you can concentrate on your core business – with the peace of mind that your SAP landscape is in the best hands.
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SAP-certified experts
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GDPR-compliant processes
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Proactive security and performance checks
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Many years of experience in SAP Basis operations
FAQ about SAP On Premise & Remote Services
How does SAP Basis Service differ from a traditional cloud offering?
Our service offers the advantages of modern cloud standards—such as monitoring, security, and automation—without moving your systems to the cloud. You retain full control over your operating environment.
Is the service also suitable for non-cloud systems?
Yes. Our SAP Remote Basis Service is specifically designed for companies that want to run their SAP systems on-premise or in hybrid environments.
What security measures are included?
We perform regular security and performance checks, work in compliance with GDPR, and support you with audits and regulatory requirements.
#kontakt
Ready for the next step?
Benefit from stable SAP systems, flexible service models, and maximum security—without any cloud constraints.
Contact us for a no-obligation consultation.
Your contact person Guido Berndt · Vice President Operations
Rheinwaldstraße 38
78628 Rottweil
Phone: 0741 17 44 16 600
E-Mail: service.DE-ROT@orise.com
